Thank you again for your exceptional service!! Very refreshing these days when it's so difficult sometimes to get simple things accomplished with some companies.
Questions about our custom products? See if we’ve already answered them here.
Credit card, check, or money order. We accept Visa, MasterCard, American Express, Discover, and government IMPAC cards. Checks and money orders must contain the customer’s name, address, phone number, and order number. Required credit card information includes the billing address, name as it appears on the card, expiration date, and the CVV2 (Card Verification Value) number.
Payments are due at the time of the order. With prior approval, orders can be invoiced with Net 30 terms. Past due accounts are subject to late fees.
We can help you find and customize, almost anything, thanks to many years of experience and an extensive supplier network. Please contact us and let us know what you’re looking for.
We use UPS Ground unless otherwise requested. APO and APE orders will be shipped via the United States Postal Service.
Requests for replacements due to errors or damage must be submitted within 30 days of order receipt. Mistakes due to customer error or inadequate proofing are the customer’s responsibility.
Orders cancelled before production begins will be subject to a cancellation fee. Orders cancelled during production require payment of any incurred art or set up fees as well as a cancellation fee.
Yes. The minimum of 12 does not all have to be the same style or color.
Yes. Each person can have their individual name, aircraft, wings, etc., desired on their mug.
I’m sorry, no they are not.
Yes. New artwork requires a one-time setup fee, which may vary based on the design. One free setup is allowed for every 72 pieces ordered.
MSC maintains a large database of military images, including wings, badges, and aircraft, as well as official and popular insignia. If we don’t have it, we’ll help you create it. Please contact us for more information.
Yes. Samples can be made for firm orders on request, although sample requests lengthen the total production time. Changes made after the sample is produced are subject to additional fees.
Normal production time for ivory mugs is 6 to 8 weeks. Please allow additional time for colored mugs and for delivery of overseas orders.
Yes. Personalization is limited to approximately 20 characters, including spaces.
Yes, at no additional charge.
Microwave safe gold can be requested at no extra charge. Mugs can be put in the dishwasher, but the imprints may wear off over time. We recommend hand washing.